At Champions App, we are committed to protecting your privacy. Our platform is designed to make booking football pitches simple, fast, and reliable across the UAE. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services.
1. Types of Data We Collect
We collect the following categories of personal data to provide and improve our services:
Contact Information: Name, phone number, email address, and other details required to create your account, communicate with you, and provide customer support. Account Information: Username, password, and related data required to authenticate you and give access to app features. Booking Information: Details of your bookings such as pitch, venue, date, time, and payment method. Device Information: OS type, device ID, usage data, advertising ID, and geo-location (if enabled). User Content: Reviews, comments, photos, or any media you choose to share. We do not collect sensitive personal data without your explicit consent.
2. How We Use Your Data
We use your personal data for the following purposes: Booking Management: To process bookings, verify availability, handle payments, and send confirmations or reminders. Service Delivery: To ensure smooth venue and pitch management services. Personalization: To recommend venues or pitches based on your activity and preferences. Communication: To send confirmations, service updates, and (with your consent) promotional offers. Customer Support: To resolve queries, complaints, or feedback. Analytics & Improvement: To improve features and user experience using aggregated and anonymized data. Legal & Security: To comply with applicable laws, prevent fraud, and protect user accounts and system integrity.
3. How We Share Your Data
We do not sell or rent your data. Sharing is limited to: Service Providers: Payment processors (e.g., Stripe), hosting providers, and support partners who help us operate the app. Venues: Only necessary booking details are shared with venues to confirm reservations. Legal Obligations: When required by law, court order, or government authority. Business Transfers: In the event of a merger, acquisition, or business restructuring. With Your Consent: For any other purpose beyond those listed above.
4. Transfers to Third Countries
In accordance with UAE Federal Law No. 45 of 2021 on Personal Data Protection, your personal data may be processed or stored on servers located outside the United Arab Emirates. These transfers occur because Champions App relies on trusted global service providers — such as cloud hosting, analytics, and payment processing partners — that may operate data centers in other countries. We ensure that any transfer of your personal data is done only as necessary to deliver our services, and that these third parties maintain industry-standard security and privacy controls to protect your information. If you have questions about how or where your data may be transferred or stored, you may contact us at support@championsapp.ae.
5. Your Rights as a User
Under UAE law, you have the following rights with respect to your personal data: Right to Access; Right to Rectification; Right to Erasure; Right to Data Portability; Right to Object or Restrict. We will process your request within the legally required timeframe and inform you if any legal exemptions apply.
6. Data Security
We take the protection of your personal data seriously. Champions App uses industry‑standard security measures to safeguard your information from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure hosting, access controls, and regular monitoring. No online system can be completely secure; if any unauthorized access or data incident occurs, we will act immediately to protect user information and inform affected users in line with UAE data protection requirements. If you have any concerns about how your information is protected, please contact us at support@championsapp.ae.
7. Data Retention
We retain personal data only for as long as necessary to provide our services or comply with legal obligations. Once data is no longer needed, it will be securely deleted or anonymized. We may retain limited information for legal, tax, or dispute‑resolution purposes as required by UAE regulations.
8. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, legal requirements, or app functionalities. If significant updates are made, we will notify you through the app or by email before the changes take effect. You are encouraged to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us at:
Email: support@championsapp.ae
Phone: +971 54 288 0949
10. Company Information
Champions App is operated and owned by CHAMPIONS NETWORK WEBSITES DESIGNING L.L.C, a company registered in Abu Dhabi, United Arab Emirates under Trade License No. CN-5919368.
